Our Services
Our team are all experts in their field. With many years of experience in the industry, they have the expertise to provide the following comprehensive, first-rate services to our clients:
PBX Services, Unified Communications, Mobile Applications, and Automatic Phone Provisioning
Further details of these services are shown below.
PBX Services
User Extensions: Creation and management of user extensions for internal communication.
IVR (Interactive Voice Response): Configurable IVR menus to guide callers through a series of options.
Call Routing: Flexible call routing options for inbound and outbound calls.
Conferencing: Support for audio conferencing with multiple participants.
Voicemail: Voicemail setup and management for extensions.
Call Recording:* Call recording capabilities for monitoring and archival purposes.
Queue Management: Creation and management of call queues for distributing calls among agents.
Trunk Configuration: Configuration of SIP trunks and other trunk types for connecting to external networks.
Outbound Routes: Definition of rules for routing outbound calls based on dial patterns and preferences.
Inbound Routes: Configuration of rules for routing inbound calls to the appropriate extensions or queues.
Time Conditions: Ability to set up time-based call routing conditions.
Follow Me / Find Me: Call forwarding features for ensuring calls reach the intended recipient.
Call Parking: Parking and retrieval of calls for flexible call handling.
Dial Plans: Customisation of dial plans for controlling call routing behaviour.
Phone Provisioning: Support for automatic provisioning of SIP phones for easy deployment.
Reports and Statistics: Monitoring and reporting tools for analysing call data and system performance.
Security Features: Security measures such as firewall settings and authentication controls.
Fax Support:* Integration with fax services for sending and receiving faxes.
Unified Communications
Audio & Video Calls: High performance audio and video calls.
Screen Sharing: Share your screen while on a call.
VitXi Chat and SIP Chat: Chat with your team members through VitXi and SIP Chat capable devices.
Transfer calls: Transfer calls to your colleagues easily and intuitively.
Presence: Presence management of your contacts in real time.
File Sharing: Share your documents through our chat system.
Mobile Application*
The Connect App is a unique solution for global mobility that allows users to take their business calls everywhere.
Connect to your VitalPBX in seconds: Instantly connect to your PBX installation with your mobile device. The solution is perfect for all types of businesses that require reliable and constant communication.
Register your phone in seconds: You register your phone with a QR code and it allows you to use a local or cloud server.
You can also make and receive calls, have access to voicemail, and make conference calls with the app.
Make it easy for your team: With Connect, there's no need to forward calls or pay for an expensive cell phone plan.
Your office phone is always at your fingertips - even when you're on the go.
Automatic Phone Provisioning
Automatic phone provisioning is a process that allows you to remotely configure and deploy IP phones on a VoIP (Voice over Internet Protocol) network. It streamlines the setup of devices by automating the configuration process, reducing the need for manual intervention, and ensuring that phones are correctly configured to work with the VoIP system. This process is particularly useful in larger deployments where managing individual phone configurations manually would be impractical.
Zero-Touch Provisioning:
In a zero-touch provisioning scenario, the phone is pre-configured to automatically retrieve its configuration upon bootup without any manual intervention. This is particularly useful for large-scale deployments.
* Please Note
Some of the features in our services may carry an additional cost. These additional costs are associated with certain premium features or add-ons that provide enhanced functionality or customization options. We understand that every client has unique needs and preferences, and these additional features allow us to cater to those specific requirements.
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